We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by ITGWS and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not cancelled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
Each of the services offered by us will take a completely different course of action. It helps us to accomplish from the start till the end. Therefore, the refund policy will vary for one service to the other.
We come up with a particular set of resources which help in achieving all the milestones of a campaign. Therefore, we will not entertain a refund for any work which has already been completed.
Fees that have been paid in the form of installation charges or administrative fees will not be refunded.
We will not refund any fee for the taxes that have been paid for services that are levied by regulatory bodies.
If any service gets canceled because of any violation of terms which are mentioned in our Terms & Conditions segment, we will not refund any fee for that.
For the same day delivery services, we do not follow any refund policy.
We do not refund fee for any disruption caused by any third party.
Project can only be cancelled within 3 days after signing the project agreement. If there is a refund, client will get refund within 10 days of the claim.
For the services offered with some promotional discounts, subscriber cannot place the cancellation as these offers are for limited time. Therefore, no refund for this service would be possible.
A service is automatically canceled if the next payment is not received within 7 working days. And there will be Penalty charges imposed if services in continued there after .